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Neukölln Residents Access Mental Health Support: Complete Local Services Guide
Residents can match their situation to specific services by checking addresses, phone numbers and opening times listed for Neukölln locations.
How we reported this
Neukölln residents seeking mental health support can prepare visits or calls by matching their timing and needs to the exact addresses and hours provided by local services. The Sozialpsychiatrischer Dienst at Gutschmidtstraße 31 offers free counseling, crisis support and home visits for adults with mental illness or addiction issues, with regular hours Monday to Friday from 8:00 to 16:00 and open consultation on Thursdays from 13:00 to 16:00.
Identify the Right Service for Your Situation
Planning starts with deciding whether daytime in-person help, evening telephone support or immediate emergency care is required. The Berliner Krisendienst at Karl-Marx-Straße 23 operates every day from 16:00 to 24:00 on phone number +49 30 390 6390, with doctors available for home visits during emergencies. For acute crises at any hour, the psychiatric emergency clinic at Vivantes Klinikum Neukölln on Rudower Str. 48 remains open around the clock and can be reached at 030 130 14 11 50.
Prepare Contact Details in Advance
English speakers can note the Samaritans Helpline number 030 4401 0607, which runs daily from 18:00 to 24:00. German-language callers have 24-hour access through Telefonseelsorge on 0800 111 0111. Younger residents under 25 may prefer the 24-hour WhatsApp service from Krisenchat in German or Ukrainian, while the national Suicide Hotline on 0800 181 0771 stays available at all times for any age group.
Arrange the Visit or Call
Once the appropriate service is selected, callers or visitors can confirm current availability by using the listed telephone numbers or addresses. Services such as the Sozialpsychiatrischer Dienst and Berliner Krisendienst explicitly include options for home visits when travel is difficult. Keeping the street addresses and operating windows handy allows residents to reach the correct point of contact without delay.
After initial contact, follow the instructions given by each organisation for next steps, whether that involves an in-person appointment at one of the listed Neukölln sites or continued telephone support. All details remain drawn directly from the published service information for the district.